Privacy Policy

Data Controller

FahrhilfeOnline is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and protect information when you interact with our website, road-online.online, and utilize our digital road assistance resources for Austrian drivers.

The data controller responsible for the processing of your personal data is:

FahrhilfeOnline
Rathausplatz 5, 3100 St. Pölten, Austria
Email: [email protected]
Phone: +43 2742 012 309

We encourage you to read this policy carefully to understand our practices regarding your data and how we safeguard it.

Data Collected

At FahrhilfeOnline, we believe in collecting only the data that is necessary to provide our services and respond to your inquiries. We primarily collect information you voluntarily provide to us when you use our contact forms or communicate with us directly.

• Contact Form Submissions: When you use the contact form on road-online.online, we collect the following information:
  • Your Name (to address you personally)
  • Your Email Address (to respond to your inquiry)
  • Your Message (the content of your inquiry or feedback)
  This information is essential for us to understand your query and provide a relevant and timely response. We do not require or collect any other personal identifiers through these forms.
• Direct Communications: If you contact us via email at [email protected] or by phone at +43 2742 012 309, we will process the information you provide during that communication (e.g., your name, email address, phone number, and the content of your communication) to address your request or inquiry.

We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. We also do not employ any hidden tracking mechanisms, behavioral profiling, or third-party advertising pixels on our website. Our aim is to keep data collection minimal and transparent.

Cookies and Local Storage

FahrhilfeOnline respects your privacy choices concerning online tracking technologies. Our website, road-online.online, uses cookies and local storage in a very limited and privacy-focused way.

• Cookie Consent: We use a single, essential cookie (or local storage item) to remember your cookie consent preferences. This means that if you agree to or decline cookies, we store this preference so you are not asked again on subsequent visits to the site. This is purely functional and helps improve your browsing experience.
• No Tracking Cookies: We explicitly do not use any tracking cookies, analytical cookies, or third-party cookies that monitor your browsing behavior across websites. Our focus is solely on providing information about road assistance in Austria, not on collecting extensive user data for analytics or advertising purposes.
• No Third-Party Analytics: FahrhilfeOnline does not integrate any third-party analytics services (e.g., Google Analytics, Matomo) that would collect data about your visits to road-online.online.
• No Advertising Pixels: We do not employ advertising pixels or similar technologies from social media platforms or advertising networks. Your visit to our site is not used to build advertising profiles or serve targeted ads.

The data stored via our cookie consent mechanism is anonymized and does not contain any personally identifiable information. It serves only to record your choice regarding cookie usage on our site. You can manage your browser's cookie settings to accept or refuse cookies, though refusing essential cookies might impact the functionality of some websites.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we must have a valid legal basis to process your personal data. At FahrhilfeOnline, we rely on the following legal grounds for processing the limited data we collect:

• Consent (Art. 6(1)(a) GDPR): When you submit an inquiry through our contact form on road-online.online, you explicitly provide your name, email, and message. By doing so, you consent to us processing this information for the purpose of responding to your inquiry. We will not use this data for any other purpose without your further consent. You have the right to withdraw your consent at any time by contacting us at [email protected].
• Legitimate Interests (Art. 6(1)(f) GDPR): In certain circumstances, we may process data based on our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. For example, maintaining the security and functionality of our website (including the cookie consent mechanism) is considered a legitimate interest. We ensure that any processing based on legitimate interests is proportionate and respects your privacy.

We are committed to transparently explaining the legal basis for each processing activity and ensuring that your rights are always upheld.

Data Sharing

FahrhilfeOnline operates with a strong commitment to keeping your data private. We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes.

Your contact inquiry data (name, email, message) submitted via road-online.online or directly to [email protected] is processed internally by FahrhilfeOnline staff solely for the purpose of responding to your specific request.

We may only disclose your personal data in the following limited circumstances:

• Legal Obligations: If required by law, court order, or governmental regulation, we may disclose your information to comply with legal processes or requests.
• Protection of Rights: To protect the rights, property, or safety of FahrhilfeOnline, our users, or the public, as permitted by law.

In all such cases, we will strive to ensure that the disclosure is limited to the minimum necessary information and that appropriate safeguards are in place. We do not use third-party service providers for analytics or advertising that would require sharing your personal data.

Retention Period

FahrhilfeOnline adheres to the principle of data minimization and only retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

• Contact Inquiries: Information submitted through our contact forms or via email (name, email, message) is typically retained for a period of up to 12 months after the last communication regarding your inquiry. This allows us to refer back to previous conversations if you have follow-up questions or require further assistance related to the same matter. After this period, or sooner if the data is no longer necessary for the purpose for which it was collected, it will be securely deleted or anonymized.
• Cookie Consent: Your cookie consent preference stored in local storage or a cookie is typically retained for a period necessary to remember your preference, usually up to 12 months, or until you clear your browser's data.

We regularly review our data retention practices to ensure compliance with applicable data protection laws. Once the retention period expires, we will safely and securely delete or anonymize your personal data, rendering it irrecoverable.

Your Rights

As a data subject under GDPR, you have several important rights regarding your personal data processed by FahrhilfeOnline. We are committed to facilitating these rights. To exercise any of these rights, please contact us at [email protected].

• Right of Access (Art. 15 GDPR): You have the right to request access to the personal data we hold about you and to receive a copy of that data.
• Right to Rectification (Art. 16 GDPR): You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected or completed without undue delay.
• Right to Erasure ('Right to be Forgotten') (Art. 17 GDPR): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis for processing exists).
• Right to Restriction of Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data, for a period allowing us to verify its accuracy).
• Right to Data Portability (Art. 20 GDPR): Where processing is based on consent or a contract, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object (Art. 21 GDPR): You have the right to object to the processing of your personal data based on legitimate interests, provided that there are no compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
• Right to Withdraw Consent (Art. 7(3) GDPR): Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

We will respond to your request without undue delay and at the latest within one month of receipt of the request. This period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

Right to Complain to Supervisory Authority

If you believe that the processing of your personal data by FahrhilfeOnline infringes upon data protection laws, you have the right to lodge a complaint with a supervisory authority.

In Austria, the relevant supervisory authority for data protection is:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Phone: +43 1 52 166-0
Email: [email protected]
Website: www.dsb.gv.at

We encourage you to contact us first at [email protected] if you have any concerns, so we can attempt to resolve the issue directly. However, your right to lodge a complaint with the supervisory authority remains unaffected.

Changes to This Privacy Policy

FahrhilfeOnline may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services. We will notify you of any significant changes by posting the new Privacy Policy on this page, road-online.online/privacy.html, and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

Should there be any material changes in how we process your personal data, we will endeavor to provide more prominent notice, such as through an announcement on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data processing practices, or if you wish to exercise any of your rights regarding your personal data, please do not hesitate to contact us.

FahrhilfeOnline
Rathausplatz 5, 3100 St. Pölten, Austria
Email: [email protected]
Phone: +43 2742 012 309

We are committed to addressing your inquiries and resolving any concerns you may have in a timely and transparent manner. Your privacy is important to us.